Return, Refund & Exchange

Return, Refund, and Exchange Policy

At Balscott Co., we are committed to providing you with the utmost satisfaction when it comes to your purchases. Our Return, Refund, and Exchange Policy has been carefully formulated to ensure a seamless and transparent experience for our valued customers.

1. 45-Day Money Back Guarantee: We proudly offer a 45-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you have up to 45 days from the date of delivery to return the item. To be eligible for a refund, the item must meet the following conditions:

• The item must be in its original, unworn condition.
• The item must have all original tags and packaging intact.

2. Return Shipping Responsibility: While we are confident that you will love our products, the cost of return shipping will be the responsibility of the buyer. We recommend using a trackable shipping service to ensure that the item reaches us safely.

3. Exchange Process: If you wish to exchange an item for a different size, color, or variant, please contact our customer service team prior to sending the item back. We will guide you through the exchange process and provide you with the necessary instructions.

4. Refund Timeline: Once we receive your returned item and it is inspected and approved, we will initiate the refund process. Please note that refunds may take 5-10 working days to reflect in your account, depending on your payment method and financial institution.

5. Approval Process: All returns and exchanges must be approved by our team before proceeding. To initiate the process, kindly follow these steps:

a. Send an email to info@balscottco.com with your order number and the reason for the return or exchange. b. Our customer service team will respond with a Return/Exchange Form and further instructions. c. Complete the form with accurate information and include it with your returned item.

6. Contact Information: For any inquiries or assistance related to returns, refunds, and exchanges, please reach out to our customer service team at info@balscottco.com. We are here to ensure a smooth process and address any concerns you may have.

At Balscott Co., your satisfaction is our priority. We appreciate your trust in us and are dedicated to delivering a superior shopping experience. Thank you for choosing us for your fashion needs.